Privacy Policy

Effective Date: November 29, 2025

This Privacy Policy explains how Jamly LLC ("Jamly", "we", "us" or "our") collects, uses, shares, and protects information about you when you use our mobile application, website, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, do not use the Services.

1. Who We Are and Scope

Jamly LLC is the entity responsible for processing your personal data as described in this Privacy Policy. This Policy applies to information we collect from:

• Users of the Jamly mobile app
• Visitors to our websites and landing pages
• Individuals who interact with us via email, social media, or customer support

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Email address, username, display name, profile photo, password or authentication tokens.
• Profile and Preferences: Short bio, interests, instruments, genres, and any other details you choose to add to your profile.
• Event and Activity Data: Jams and events you create, join, host, or attend, RSVPs, chat messages, and interactions with other users.
• Support and Communications: Messages, feedback, ratings, survey responses, and any content you send to us.

2.2 Information We Collect Automatically

• Usage Data: In-app screens you view, features you use, taps/clicks, session length, referring pages, and other interaction data.
• Device and Technical Data: Device type, operating system, app version, language, time zone, IP address, and other technical identifiers.
• Crash and Performance Data: Diagnostics, logs, and error reports to help us monitor stability and performance.

2.3 Location Data

• Precise Location (GPS/Wi-Fi/cell): When you grant permission, we collect real-time location to show nearby jams, events, and users.
• Approximate Location: We may infer your approximate location from IP address or network information.

You can control location collection at the device level. If you disable location, certain features (like finding nearby jams) will not function or will be limited.

2.4 Information From Third Parties

• Authentication Providers: If you sign up or log in using a third-party service (for example, a social login), we receive basic profile information that you authorize.
• Analytics and Advertising Partners: We may receive aggregated or pseudonymous information about how users interact with our app or ads.
• Other Users: Other users may provide information about you when they invite you, mention you, or include you in event details.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain the Services: Create and manage accounts, enable discovery and participation in jams, process your requests, and operate core app functionality.
• To personalize your experience: Recommend jams, events, and users based on your location, interests, and in-app activities.
• To communicate with you: Send transactional messages (e.g., event reminders, status updates), respond to support requests, and notify you about changes to the Services.
• To improve and secure the Services: Analyze usage trends, debug issues, prevent fraud and abuse, and enhance performance and security.
• For marketing (where permitted): Send you information about new features, offers, or surveys. You can opt out of marketing communications at any time.
• To comply with legal obligations: Respond to lawful requests, enforce our Terms of Service, and protect our rights, property, users, and the public.

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or similar jurisdictions, we process your personal data under the following legal bases:

• Performance of a Contract: To provide the Services you request, including creating and managing your account and enabling you to join jams.
• Legitimate Interests: To improve the Services, secure our systems, prevent fraud, and operate our business in a reasonable way that does not override your rights.
• Consent: For certain activities, such as precise location tracking, optional analytics, and marketing communications, where required by law.
• Legal Obligations: To comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, SDKs, and similar technologies to:

• Remember your preferences and settings
• Keep you logged in
• Measure and analyze usage of the Services
• Improve performance and security

You can manage cookies via your browser or device settings. Disabling certain cookies may impact the functionality of the Services.

6. How We Share Information

We do not sell your personal data. We may share your information as follows:

6.1 With Other Users

• When you create or join public jams, certain profile details (e.g., display name, profile photo, instrument/role) may be visible to other participants.
• Event organizers may see who has joined or RSVP'd to their jams.

6.2 With Service Providers and Partners

• Infrastructure and Hosting: Cloud providers, data storage, and content delivery networks.
• Analytics and Performance: Tools that help us understand usage and improve reliability and performance.
• Customer Support and Communications: Email delivery, in-app messaging, and support ticket systems.
• Security and Fraud Prevention: Services that help detect, prevent, or respond to security incidents.

These third parties are authorized to use your information only as necessary to provide services to us.

6.3 For Legal and Safety Reasons

• To comply with applicable law, legal process, or government requests.
• To enforce our Terms of Service and other agreements.
• To protect the rights, safety, and property of Jamly, our users, or others.

6.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

7. International Data Transfers

We may process and store your information in countries other than the one in which you reside, which may have different data protection laws. Where required, we implement appropriate safeguards (for example, standard contractual clauses) to protect your information when it is transferred internationally.

8. Data Retention

We retain your personal data for as long as reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will delete or anonymize it, or, if this is not possible (for example, in backup archives), we will securely store it and isolate it from further use.

9. Your Choices

9.1 Account Information

You can review and update certain account information directly in the app. If you wish to deactivate or delete your account, contact us at [email protected].

9.2 Location

You can manage location permissions in your device settings. Disabling location access will limit or disable features that rely on your real-time location.

9.3 Notifications

You can control push notifications via in-app settings and your device's notification settings. Some transactional notifications (for example, security alerts) may still be sent.

9.4 Marketing Communications

You can opt out of marketing emails by using the unsubscribe link in those emails or by contacting us. We may still send you non-marketing communications related to your account or the Services.

10. Your Privacy Rights

10.1 General Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal exceptions.
• Object to or request restriction of certain processing activities.
• Receive a copy of your personal data in a portable format where technically feasible.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

10.2 EEA/UK Residents

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

10.3 California Residents (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to know the categories and specific pieces of personal information we collect, use, disclose, and, if applicable, "sell" or "share".
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to correct inaccurate personal information.
• The right to limit the use and disclosure of sensitive personal information, where applicable.
• The right not to receive discriminatory treatment for exercising your privacy rights.

Jamly does not sell your personal information for money. If we ever use cookies or advertising technologies in a way that is considered a "sale" or "sharing" under California law, we will provide the required notices and options.

11. Data Security

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and security monitoring. No security measures are perfect, and we cannot guarantee absolute security. You are responsible for maintaining the secrecy of your login credentials and for any activity under your account.

12. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child, we will take steps to delete such information. If you believe a child has provided us with personal data, contact us immediately.

13. Third-Party Services and Links

The Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page and may provide additional notice (for example, via in-app notification or email). Your continued use of the Services after the updated Policy becomes effective means you accept the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

[email protected]